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Forum Discussion

crossano's avatar
crossano
Follower
Jan 16, 2021

orbi app

I am unable to login to orbi app from my Android phone- When I try to Sign into existing account I get the message "time to answer your request has expired"

can anybody help me?

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 20, 2021

    Hello crossano,

     

    May you reinstall the Orbi app and let us know if your issue persists.

     

    Christian 

  • velageo's avatar
    velageo
    Aspirant
    Jan 25, 2021

    i am having the same issue. yesterday when i set it up all lovely. late last night and today. I cant access the router, it wont login from my app, its slow onthe website.

     

    i just bought and installed yesterday - AX4200 system (router RBR750)

     

    ***I keep getting Issues connecting to "ORBI" go to settings>wifi and join your orbis wifi network

     

    but i am already in my wifi network. I am sctually logged inand able to use my internet. I just cant get on the app. Ive uninstalled it and reinstalled it.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 28, 2021

    Hi velageo,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian