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osubuckeye9's avatar
osubuckeye9
Follower
Sep 23, 2022

Orbi App

I purchased the Orbi AX5400 Tri-Band WiFi 6 router with 1 satellite.  I cannot get the Orbi App to connect to the router.  I also tried using the web address of HTTP://192.168.1.1 and HTTP://10.0.0.1.  It gives me a message that says 'You may not be connected to your Orbi WiFi Network even though my Phone, my Smart Thermostat and 3 Computers says I'm connected to the Orbi WiFi Network.  I have spent 2 days on this issue trying every solution posted on the Netgear Website and in this Community Forum.  Nothing works.  If I can't access my router account to get updated firmware in the future or access my router settings then the product is useless to me.  If I can't find a solution soon I will have to purchase another router other than a Netgear Router.  I will never buy another Netgear product ever again.

2 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 23, 2022

    Is this a Apple or Android phone? 


    Can you get a wired PC or laptop connected to the RBR using a web browser? 

     

    Try a factory reset on the RBR and setup from scratch usning a wired PC and web browser. Turn OFF the RBS when you do that. 

  • CrimpOn's avatar
    CrimpOn
    Guru
    Sep 23, 2022
    osubuckeye9 wrote:

    I purchased the Orbi AX5400 Tri-Band WiFi 6 router with 1 satellite.

    Netgear offers 90 days of 'complimentary support' with the purchase of a new system.  Most of us came to the community forum because our 90 days had expired (in my case by over a year) and we could not call Netgear.  It might be worth a  few minutes to register the product and call Netgear Support.