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Forum Discussion

PasswordisTaco's avatar
Sep 19, 2021

Orbi AX4200 Setup Configuration Error

Trying to install new Orbi. When I get to the end of my set up it asks my security questions, then goes to the personalization screen and then I get a configuration error. Have done a reset and reinstall and get same issue. Any suggestions?

3 Replies

  • Try setting it up using the web browser based method of setup. 

    sometimes goes easier when the app is having issues. 

     

     

  • You might also get more help in the section given over to your hardware.

     

    That's probably here:

    Orbi - NETGEAR Communities

     

    or maybe here


    Orbi with Built-in Cable Modem - NETGEAR Communities

    Hard to tell without a model number. AX4200 isn't enough to go by. It is a just a wifi label.

     

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number. 

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

     

  • Any progress on this? 


    PasswordisTaco wrote:
    Trying to install new Orbi. When I get to the end of my set up it asks my security questions, then goes to the personalization screen and then I get a configuration error. Have done a reset and reinstall and get same issue. Any suggestions?