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Forum Discussion

Aspirant

Mar 27, 2020

Solved

Orbi Device Manager shows every device multiple times in list

The Device Manager on the Orbi App is showing each device multiple times in the list. Anyone else seeing the same behavior?

TEE-GEE
Apr 01, 2020
I completed the erase/reset settings and new setup processes. I believe this has fixed it.
Number of connected devices has returned to normal
Wifi performance has improved.

NETGEAR Employee Retired

Mar 30, 2020

Hello SvenSimons,

May you try reinstalling the Orbi app to see if there are any improvements.

Thanks,

Christian

SvenSimons
Aspirant
Mar 30, 2020
Hi,
Just reinstalled the app.
No change.
Devices appear multiple times in the list.
See new screenful.

Greetings,

Sven
- Christian_R
  NETGEAR Employee Retired
  Mar 31, 2020
  Hi SvenSimons,
  
  Thanks for getting back. You may perform a factory reset on your Orbi units and going through the setup assistance again to see if the issue persists.
  
  Christian
  - TEE-GEE
    Initiate
    Apr 01, 2020
    I completed the erase/reset settings and new setup processes. I believe this has fixed it.
    Number of connected devices has returned to normal
    Wifi performance has improved.