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Forum Discussion
ESwift
Nov 27, 2020Aspirant
Orbi firmware updated and won't reconnect to wifi
I recently updated firmware and Orbi no longer connects to wifi. I tried to login but Orbi app password won't connect - keep getting error messages - "wrong password". I tried deleting and adding app...
Christian_R
Dec 03, 2020NETGEAR Employee Retired
Hello ESwift,
Welcome to the community! Are you able to log into the Orbi admin page using a web browser and visiting orbilogin.net?
Christian
ESwift
Dec 05, 2020Aspirant
Once I get to the Orbi admin login, I am not able to proceed. I have tried using the "forgot password?" option but it does not navigate to another means to reset password - I only get the "404 not found" error window. I did login in to my netgear account to try and connect using my Netgear user name and password. I am able to scan the QR code and go back through the setup until I get to the Orbi admin login page and am not able to get any further than that step.
Thanks for the assistance in addressing this issue!
- Christian_RDec 10, 2020NETGEAR Employee Retired
Hello ESwift,
May you factory reset your router by holding down on the reset button for 15+ seconds. After doing so, you will need to go trough the setup assistant again and you may do so using the Orbi app.
Christian