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ColC's avatar
ColC
Tutor
Apr 30, 2020
Solved

Orbi iOS App / Amazon Login

After upgrading Orbi WiFi System App to 2.5.0.45, I can no longer use amazon login to register alexa for RBS40V to enable Alexa.

 

I already had one RBS40V configured prior to adding the a new one to expand my wifi footprint, and when I attempted to add the new RBS40V, I get error "Amazon login timeout, please try again."

 

However, I can see in my amazon accounts that Netgear Orbi is authorized, and in Alexa app, under devices, I can see that both my Orbi Voice satellites are added. Both devices in Alexa show that they are offline.

 

I have updated all firmware, on all devices.... No luck.

 

I removed the original RBS40V that was working in an attempt to reregister both devices, and now I cannot re-add that one. Oh My...

 

I did factory reset on all devices, removed devices from alexa and orbi app from amazon login, and started from scratch. Again, no luck.

 

Now I have two smart speakers that are not so smart. This all started after the Orbi App update to 2.5.0.45, and I cannot downgrade the iOS app to verify if this is a bug.

 

Thanks for any tips or advise.

  • ColC's avatar
    ColC
    May 05, 2020
    Yes. I was able to figure out the issue. For me, I just removed the amazon app and reinstalled it. Then I was able to use the orbi app to register my RBS40v satellite speakers with Alexa.

    Hope this helps.

9 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi ColC, 


    Thanks for reaching out. I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info. 

     

    Christian 

    • SebastianM's avatar
      SebastianM
      Initiate
      I am having the exact same issue! I just purchased and set up my Orbi Voice yesterday. Was there a work around to get it to work?
      • ColC's avatar
        ColC
        Tutor
        Yes. I was able to figure out the issue. For me, I just removed the amazon app and reinstalled it. Then I was able to use the orbi app to register my RBS40v satellite speakers with Alexa.

        Hope this helps.