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bobandris's avatar
bobandris
Follower
Jan 06, 2021

Orbi iOS app 2.7.6.3 VERY BUGGY

Several problems in need of solutions.

 

1st, the app does not see several Wyze cameras even though they are happily running on the RBR50's network and the Wyze app sees them fine.

 

2nd, the app decides a particular device on the network has a "Brand" that is incorrect and no way to correct the error.  Same applies for the device's "Model"

 

3rd, I inadvertantly selected "Delete This Device".  It does not have a method for restoring it.

 

I have tried power cycling the router and the satellites.  Didn't help.  I've power cycled devices.  Didn't help.  Hard reset the iPhone.  Didn't help.  Deleted the app; reloaded it; fresh sign in.  Didn't help.

2 Replies

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  • JoeHag's avatar
    JoeHag
    Tutor
    Jan 08, 2021
    Not sure of the version of Android app, because it no longer works. All I see is a screen that says I AGREE. Nothing to agree to, and no matter, the only choice is to exit. Total failed of Android app to manage the orbi. Seems no update on the app store. Any ideas on when this will get fixed? My tablet cannot use the app, apparently doesn't work with the version Android on amazon fire tablets.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 14, 2021

    Hello bobandris & JoeHag, 

     

    You may also perform a factory reset on your router by running through the setting up assistant again using the Orbi app. 

     

    Christian