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Forum Discussion

bofenstein's avatar
bofenstein
Star
Apr 09, 2023
Solved

Orbi iOS app Device Manager Error Sorry your device list failed to load. Please try again later.

Model:  Orbi RBR850 Firmware:  V4.6.14.3_2.3.12 iOS App:  2.25.0.44   The app shows the network map just fine but gets an error attempting to show the device list.  The error is: Sorry your devi...
  • bofenstein's avatar
    bofenstein
    Apr 11, 2023

    All:

    The issue is no longer happening for me.  Not sure what happened, but I tried the app again tonight and the device list is now showing.  Hopefully it's working now for everyone.

p0lynucleic's avatar
p0lynucleic
Aspirant
Apr 09, 2023

I'm having the same problem. I disconnected the Xbox from the WiFi yesterday, and now trying to get turn it back through the Orbi app today, it just comes up with an error. Will resetting the router fix this issue?

abottrill's avatar
abottrill
Initiate
Apr 10, 2023
Exact same. Rebooted, reset, reinstalled app. Nothing shows up.
  • mdine73's avatar
    mdine73
    Initiate
    Apr 10, 2023
    Same for me
    • p0lynucleic's avatar
      p0lynucleic
      Aspirant
      Apr 10, 2023
      I found a work around. Instead of using the app use orbilogin.com put in your admin based username and password. Then you can gain access to the list and unblock or block devices again.
      • bofenstein's avatar
        bofenstein
        Star
        Apr 10, 2023

        Yes I mentioned this in my original post.  The router web page still shows devices.  It's just the App that doesn't.