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Forum Discussion

Star

Apr 09, 2023

Solved

Orbi iOS app Device Manager Error Sorry your device list failed to load. Please try again later.

Model: Orbi RBR850 Firmware: V4.6.14.3_2.3.12 iOS App: 2.25.0.44 The app shows the network map just fine but gets an error attempting to show the device list. The error is: Sorry your devi...

bofenstein
Apr 11, 2023
All:
The issue is no longer happening for me. Not sure what happened, but I tried the app again tonight and the device list is now showing. Hopefully it's working now for everyone.

Star

Apr 10, 2023

Not yet.

Netgear? Anyone listening?

Guru - Experienced User

Apr 10, 2023

Try submitting another bug report thru the app. Give your details. NG won't respond here.

bofenstein
Star
Apr 10, 2023
ok thanks. I'll try that.
bofenstein
Star
Apr 10, 2023
In the app I don't see a way to submit a bug/case. It shows that all support for my router is expired.

Is there another way to open a case regarding the app itself?
- FURRYe38
  Guru - Experienced User
  Apr 10, 2023
  https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message
  
  Also be sure for any Apple Or Android devices that random MAC Address features are disabled while at home:
  
  https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
  - bofenstein
    Star
    Apr 10, 2023
    In the Apple App Store for the Orbi App, it says to email netgearteam@netgear.com with any issues, so that's what I'm going to do.
    
    If I get any info related to this thread, I'll update the thread.