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Jpetrarca4's avatar
Jpetrarca4
Aspirant
Sep 21, 2021

Orbi iOS app hard wired satellite issue

Hi, latest Orbi iOS app on ios15. Latest Orbi rbk50 firmware. I have one satellite and it’s hardwired to router in router mode with a Verizon Ont. I rebooted my system and noticed the app shows the correct setup (1 satellite connected) for a few hours then reverts back to showing no satellite. The satellite is working as verified by Orbi login and going into the satellite via a web page. Anyone know a fix to get the satellite to stay showing on the app?

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  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 30, 2021

    Hi Jpetrarca4

     

    Welcome to NETGEAR Community!

     

    Please provide the Orbi App version. 

    Have you tried to uninstall and reinstall the App? 

    Would it make any difference if you will reboot  again the Orbi router? 

     

    Regards,
    Blanca
    Community Team

  • Jpetrarca4's avatar
    Jpetrarca4
    Aspirant
    Sep 30, 2021
    2.11.6.0 is the app version. If I restart the router it works for a few hours. Then after that it shows the satellite but it’s purple and disconnected in the app. And stays that way. So basically just works for a few hours then goes back to not working
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Oct 19, 2021

      Hi Jpetrarca4, 

       

      Kindly check for new Orbi App iOS version V2.12.0.22. 

       

      Regards,
      Blanca
      Community Team

       

    • FURRYe38's avatar
      FURRYe38
      Guru
      Oct 20, 2021

      Any progress on this? 

      Jpetrarca4 wrote:
      2.11.6.0 is the app version. If I restart the router it works for a few hours. Then after that it shows the satellite but it’s purple and disconnected in the app. And stays that way. So basically just works for a few hours then goes back to not working