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Forum Discussion

freakievinnie's avatar
freakievinnie
Star
Dec 22, 2019

Orbi iOS App not working after router upgrade to 2.5.1.8

This problem is making me desperate...... I have a iPhone X, the latest IOS Orbi app (2.4.12.5) and the latest IOS version (13.3). When I select 'Network Map' in the app, it shows the router and t...
ecmeins's avatar
ecmeins
Tutor
Feb 15, 2020
Exact same issue with Android app. Devices listed as unknown and none of them list which satellite or router they are connected to and all icons are set to desktop pc. It was working fine yesterday. Router and satellites on V2.5.1.8
app version is 2.4.18.916.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 17, 2020

    Hi ecmeins, 

     

    Welcome to the community! I'd like for our support team to reach out for further assistance. Please send me a private message with your contact info and serial number. 

     

    Thanks,

    Christian 

      • ahmer1213's avatar
        ahmer1213
        Guide
        Feb 20, 2020
        2.5.1.8 seems to be a POS.