Forum Discussion

Star

Dec 22, 2019

Orbi iOS App not working after router upgrade to 2.5.1.8

This problem is making me desperate...... I have a iPhone X, the latest IOS Orbi app (2.4.12.5) and the latest IOS version (13.3). When I select 'Network Map' in the app, it shows the router and t...

ecmeins

Tutor

Feb 15, 2020

Exact same issue with Android app. Devices listed as unknown and none of them list which satellite or router they are connected to and all icons are set to desktop pc. It was working fine yesterday. Router and satellites on V2.5.1.8
app version is 2.4.18.916.

Christian_R

NETGEAR Employee Retired

Feb 17, 2020

Hi ecmeins,

Welcome to the community! I'd like for our support team to reach out for further assistance. Please send me a private message with your contact info and serial number.

Thanks,

Christian

freakievinnie
Star
Feb 20, 2020
Christian_R

I send you a PM.

Thanx for your help
- ahmer1213
  Guide
  Feb 20, 2020
  2.5.1.8 seems to be a POS.
  - freakievinnie
    Star
    Feb 26, 2020
    @ links to members
    
    Finally I think I have found the cause of the problem. A lot of tests preceded this. I had two 'strange characters' in the password of the router and satellite. Namely a '#' and a '!'. After I have changed this password (now only letters and numbers) I have a stable connection (the connection with satellite is no longer interrupted) and the Orbi App works as usual. So it's not so much an error in the app but more an error in the firmware of the router and satellite. And just to be clear, I mean the router/satellite password and not the WiFi password.
    
    I hope this tip will solve the problem for you too! Succes!