NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hcch's avatar
hcch
Aspirant
Mar 28, 2021

Orbi mobile app can not see satelites

Since a few days ago I realized inside the app that it can only "see" the router and not the satelites, I did a downgrade of latest firmawe and then re update to the latest one, but is the same.

 

But all the devices along my home wifi are working fine, I can see them all quite well also inside the orbi admin via PC I can see the devices but not the satelites, I know they are working fine because I live in a 3 level house so I have 1 on each level being the top one were the router is connected to the IPS router that is in bridge mode, so I can get wifi as usual.

 

Thanks in advance

6 Replies

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 01, 2021

    Hello hcch,

     

    May you reinstall the Orbi app and check to see if that helps.

     

    Christian 

    • hcch's avatar
      hcch
      Aspirant
      Apr 01, 2021

      Thanks for you kind replay, yes I did erase and re install the app on 2 different devices and nothing changes.

       



      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 02, 2021

        Hi hcch,

         

        I'd like to look into this further. May you provide the following info.

         

        Orbi Model:

        Orbi Firmware Version:

        Orbi App Version: (please also specify if it's iOS or Android)

         

        Thanks,

        Christian