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Forum Discussion
Orbi Netgear app CDIL-API-FAIL
Orbi Netgear app will not show devices or parental controls anymore, it just spins the loading page and gives CDIL-API-FAIL error. I have uninstalled and installed and it still won’t work. I have trie...
Hello,
May you power cycle your router and let us know if your issue persists. If so, please provide a screenshot of the error.
Christian
This issue has returned a second time. My original case ID was 43924391. I believe a recent recommended firmware update has re-created this issue.
Apple App version 2.9.0.13
Firmware Version V2.7.2.104
I have an active Armor Security subscription. It is no longer activated and I cannot activate it.
I have no devices listed on the Orbi app.
I would very much appreciate any help I can get.
Please disregard prior request for help.
I just did a complete factory reset of the entire Orbi setup and started from scratch.
This appears to have worked. I have devices and was able to get Armor restarted.