Orbi Netgear App not showing devices

ChrisUK-Orbi
Aspirant
Nov 06, 2019
Hi Plemans,

Thanks for showing an interest.

Yes it used to show all the devices. Even more annoying is that often (over the last week or two) either the iPhone or iPad Orbi app don't even show the device I'm using to look at the app! Clealry the app is connected though.

Firmware version is V2.5.0.38
Modem is Virgin Media Hum 3.0 (set to modem rather than router, although interestingly it also worked fine when I lef **bleep** as a router!).

I hadn't thought of checking via the browser. Right at this moment it is worse on the browser as that says the satellite is not connected, whereas the apps say it is (and I think it is).

The browser shows only 1 connected device, which is wrong as I'm typing to you on my Mac, while checking the app on the iPhone and iPad (let alone the other household items which are connected).
- plemans
  Guru - Experienced User
  Nov 06, 2019
  A lot of your problem might be the V2.5.0.38
  Many have reported issues with it. If it worked before you've got a couple options.
  1. Downgrade the firmware to the version prior to this. Make sure to do it over a hardwired connection and reset it afterwards.
  2. Wait. the orbi's get pretty frequent firmware updates. If the moving/optimizing can wait, I'm sure they'll be firmware updates coming to help with the issue. Again, many have reported issues with this firmware version.
  - ChrisUK-Orbi
    Aspirant
    Nov 06, 2019
    Thanks Plemans,
    
    Sorry to hear so many others are having trouble with this firmware version.
    
    But also glad to hear it might 'just' be that Netgear need to get their coding house in oder.
    
    I'll wait for a bit as I'd rather not downgrade and risk mucking anything (else).
    
    Thanks again

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Orbi Netgear App not showing devices