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Solved
Orbi not found after firmware update
Updated Orbi SRR60 to new firmware version this morning and now the app will not connect. The WIFI is still working but the app is not. I have done the following: -set up as new -uninstalled/ r...
I reported the problem to Netgear support and got this reply back today
"With the new Firmware, the Orbi pro can no longer be managed by the Orbi app.
From here you have 2 solutions:
1) you can downgrade the devices (Orbi router and satellites) to firmware 2.5.5.100 (and disable auto-update) so you can continue to manage your devices with the orbi app
2) you can download the app "Netgear insight" and manage your devices within this app. But please be aware that the basic plan (which is free) will disappear from March this year. So from March, you'll have to go to insight paid plan (at least premium: 9.99€ per year per device)"Hmmmmm.
I have the exact same problem! Must be a bug in the software download, I have tried everything to connect the app without success. Fortunately, everything else is working.
I am having the same problem.
/K
Still having this same issue as everybody else. Still no word from Netgear if it is a bug on their end. And still no word from anyone one on if they have found a fix.
Netgear please respond so I can stop worrying about the app
I reported the problem to Netgear support and got this reply back today
"With the new Firmware, the Orbi pro can no longer be managed by the Orbi app.
From here you have 2 solutions:
1) you can downgrade the devices (Orbi router and satellites) to firmware 2.5.5.100 (and disable auto-update) so you can continue to manage your devices with the orbi app
2) you can download the app "Netgear insight" and manage your devices within this app. But please be aware that the basic plan (which is free) will disappear from March this year. So from March, you'll have to go to insight paid plan (at least premium: 9.99€ per year per device)"Hmmmmm.
- Thank you for the update.
Although their response is extremely upsetting and irritating
- I am having the same issue set up new network seemed to be ok got a message to update firmware and soon as I did that I could not connect. This is BS. Retuning product today and getring Google's