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Forum Discussion
ORBI now showing offline devices too
I was updated to the latest fw this morning. Now the ORBI app under Network Map, lists both online and offline devices which is kind of a pain, since I don’t need/care to see offline devices. It...
The router and satellites are all running the latest firmware. The app was recently updated. I guess that I could try and reinstall the app.
Well, that sucked. Reinstalled the app, but now I can't log in to my account in the Orbi. Says it doesn't recognize the device. Says it is sending a code, but well um, the app times out before I have a chance to get the code (which never arrives), so I can't login.
Man, this is starting to become an epic fail. This was all working fine.
Worked around that. So now I know that I have the latest iPhone Orbi app installed.
Same issue. Still see all the offline devices.
Hi XBond,
Thanks for getting back with an update. May you factory reset your router and run through the setup assistant again using the Orbi app.
Christian
- Got a call from Netgear Level 2 support yesterday. This seems like a feature change in the app. Being escalated to the engineering team. There is nothing wrong with the app it the new behavior makes it harder (and more annoying) to navigate in the app.
Also, doing a factory reset just can’t be the answer to everything - my two cents.
