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ORBIisJUNK's avatar
ORBIisJUNK
Aspirant
Oct 02, 2024

Orbi Parental controls stop working after the iphone app is updated.

Hi, I have a paid subscription of Orbi Parental controls which stops working every time after the iphone app is updated. None of the usage or history numbers are updated. The only way to make it wor...
  • ORBIisJUNK's avatar
    ORBIisJUNK
    Aspirant
    Oct 02, 2024

    Thank you for the update FURRYe38! 

     

    When I ask the router to find the latest FW, it says there is no update. Does my Router support it? Do you suggest me to update the FW manually which I am not very comfortable doing it.

     

    Also, I am not able to add my product to the "Associated Product" section.

     

    Thanks,

    CH

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 02, 2024

      If you have one of the following, then this FW version applies:

      This article applies to:
      Orbi (11)
      RBK50
      RBK50v2
      RBK52W
      RBK53
      RBK53S
      RBK53V
      RBK53v2
      RBR50
      RBR50v2
      RBS50
      RBS50v2

       

      Review important information included in the linked post. 

      If you update, update any RBS first, then RBR lastly.

      • ORBIisJUNK's avatar
        ORBIisJUNK
        Aspirant
        Oct 04, 2024

        Hi,

        While updating the FW, I get this error message when I upload the file.

         

        This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.

         

        If I click on update button after selecting the satellites, it gives me below error.

         

        It seems there is no way for me to update the FW manually. When I do the auto check, it says there no new FW to update.

         

        Appreciate your help.

         

        Thanks,

        CH