Orbi pausing devices

Question

Ok, I have been having major troubles with my setup recently.
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I made the mistake of enabling Circle and attempting to set things up for the kids and the adults and associated devices, but soon after this the RBR50 (and/or Satellite) and the Orbi App have been blocking/pausing/crashing...
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The router will sometimes go into Purple/Pink light mode, showing a purple/pink light on the top and EVERYTHING is blocked (restart fixes)
Sometimes it (or the Orbi App) will Pause random devices on the net
And Sometimes it will just decided to completely Block the devices.
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I have since turned off the parental controls, deleted the circle profiles and devices, removed all references to Circle, but still the problems continue.&nbsp; Wife is looking at returning the routers and getting something else instead, but I don't have the boxes any more...
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Anyway, looking for help with things..

DexterJB · Answer

Hi HatchiNZ,

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Welcome to the community!

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1. What is the firmware version of your Orbi?

2. Have you tried resetting the device back to factory defaults?

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Dexter

Community Team

DexterJB · Answer

Hi HatchiNZ,

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I would like to follow up and check if you are still experiencing the issue.

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Regards,

&nbsp;

Dexter
Community Team

HatchiNZ · Answer

yup, the app (or router) seems to be still randomly Pause devices on the network.&nbsp; And yes I have installed all the latest updates on Orbi and the devices

DexterJB · Answer

Hi HatchiNZ,

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I have sent you a message. Please check your inbox.

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Regards,

&nbsp;

Dexter
Community Team

Ktarbello · Answer

I’ve got the same problem. Same history of adding circle ⭕️ then deleting. Annoying. Need to return and get google.

Forum Discussion

Orbi pausing devices

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