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Forum Discussion

HatchiNZ's avatar
HatchiNZ
Aspirant
Jan 31, 2019

Orbi pausing devices

Ok, I have been having major troubles with my setup recently.   I made the mistake of enabling Circle and attempting to set things up for the kids and the adults and associated devices, but soon ...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 04, 2019

Hi HatchiNZ,

 

Welcome to the community!

 

1. What is the firmware version of your Orbi?

2. Have you tried resetting the device back to factory defaults?

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 07, 2019

    Hi HatchiNZ,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • HatchiNZ's avatar
      HatchiNZ
      Aspirant
      Feb 07, 2019

      yup, the app (or router) seems to be still randomly Pause devices on the network.  And yes I have installed all the latest updates on Orbi and the devices

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 10, 2019

      Hi HatchiNZ,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter
      Community Team

      • Ktarbello's avatar
        Ktarbello
        Aspirant
        Feb 22, 2019
        I’ve got the same problem. Same history of adding circle ⭕️ then deleting. Annoying. Need to return and get google.