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Orbi RBK 853 speed test not working
Speed test is no longer working. States connection failure. I have rebooted and uninstalled and re-installed my APP. No luck. It was as working when I first got my mesh in June and now that my free Ne...
- I was finally able to speak to a Netgear support rep, Rose. The delay was from my end, not theirs. She performed a factory reset remotely on my router, and I went through the steps to set up a new router. The reset was initiated from within the router web page (I don’t know exactly where on the page the reset was accessible since I was not doing it, but to be clear, it was not via the app). After the router had restarted and I finished the installation process, the SpeedTest via the app worked. Considering that the app worked for me previously and then stopped, much like what has happened to others, I’m cautiously optimistic that this is a permanent fix. But I have to say that Rose was great and I’m back in business.
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Let them know what your seeing.
Thank you.
When I try to use the speed test, it says " Connection Failed. If the problem persists, try rebooting your router." I have rebooted and unplugged the router a dozen or more times. It worked up until 3 weeks ago when my support service for Netgear expired. I was not sure if this was a coincidence or if the speed test was a free service as long as I had the support service with Netgear.
This maybe something going on with the app or on NGs side that they need to take a look at.