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Solved
Orbi RBK 853 speed test not working
Speed test is no longer working. States connection failure. I have rebooted and uninstalled and re-installed my APP. No luck. It was as working when I first got my mesh in June and now that my free Ne...
- I was finally able to speak to a Netgear support rep, Rose. The delay was from my end, not theirs. She performed a factory reset remotely on my router, and I went through the steps to set up a new router. The reset was initiated from within the router web page (I don’t know exactly where on the page the reset was accessible since I was not doing it, but to be clear, it was not via the app). After the router had restarted and I finished the installation process, the SpeedTest via the app worked. Considering that the app worked for me previously and then stopped, much like what has happened to others, I’m cautiously optimistic that this is a permanent fix. But I have to say that Rose was great and I’m back in business.
Hi Intmedhead8 and Fritzsche0529
Welcome to NETGEAR Community!
Is this on Android or iOS?
May we please know the Android or iOS version?
Kindly provide the Orbi App version.
Regards,
Blanca
Community Team
Apple iPhone X.
Orbi version 2.6.2.9
firmware version V3.2.16.6
- I have the same problem. Speedtest in the app and on the router’s web interface have ceased to work after a firmware upgrade. I’ve vlcalled netgear support 4 times - each time on hold for 1.5 hours. None of their suggestions helped. They are not only incompetent but also Poorly managed. This is the worse customer experience I’ve had on any product.
Hello Orbi App Users,
Thanks for taking the time to provide feedback with your latest experience regarding the Orbi app speed test feature. For those experiencing issues, may you please provide the following information for us to check further.
Product Model:
Firmware Version:
Orbi App Version: (iOS or Android)
Thank you,
Christian
- Same problem. Speedtest in Orbi app is not working. “Connection failed. If the problem persists try rebooting your router.”
I have rebooted the router, the ONT, and disconnected all devices several times and still see the issue.
Product model: RBK853/RBR850
Firmware version: v3.2.16.6
Orbi App Version: iOS 2.6.2.9
Note that Speedtest App and Net Analyzer app on the same device both work and get good speeds.
Hello,
For those on iOS 14 experiencing this issue, may you enable local network access if you haven't done so already and let me know if your issue persists. You may need to reinstall the Orbi app if you're unable to see this in your iPhone's settings or if you're unable to get a local network access notification.Christian
When I had my previous system rbr852, it was prior to the iOS 14 update that the speedtest began to fail. When I upgraded to iOS 14 ( I also enabled the network option ). It still did not work. I was within my 30 day window and brought it back this past Monday. So far the speedtest within the new one is working. But it's only been a few days though.. my last system it worked for about a week, then just stopped.. along with device naming and image tagging.
