Orbi RBK 853 speed test not working

I was finally able to speak to a Netgear support rep, Rose. The delay was from my end, not theirs. She performed a factory reset remotely on my router, and I went through the steps to set up a new router. The reset was initiated from within the router web page (I don’t know exactly where on the page the reset was accessible since I was not doing it, but to be clear, it was not via the app). After the router had restarted and I finished the installation process, the SpeedTest via the app worked. Considering that the app worked for me previously and then stopped, much like what has happened to others, I’m cautiously optimistic that this is a permanent fix. But I have to say that Rose was great and I’m back in business.