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Forum Discussion
Orbi RBK753S RBR750 Disconnects From Internet
Hi everyone. This seems to be a prevalent issue with the Orbi's. Initially, my Orbi's were rock solid, but now on the Orbi app on my phone reports Internet Offline, then Online, then Offline, then On...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Thank you for your help!
Firmware Version: V4.6.8.2_2.1.9
Internet Service Provider: Comcast
Cable Modem: NETGEAR Nighthawk Cable Modem with Voice (CM1150)
What is puzzling is that Windows 10/11 laptops, no issues whatsoever.
The Orbi app keeps saying Internet Online, Offline, Online, Offline
Samsung and Amazon tablets have no issues either.
Smartphones have issues using WiFi and revert to 5G.
Thank you!
The system appears to be working perfectly. All devices perform as desired.
Yet, the 'app' behaves erratically, reporting conditions that are obviously false.
Conclusion: I must tinker with the fully-functioning system. - Wrong.
Correct conclusion: the 'app' does not accurately display what is going on. Ignore the app.
Overall, Orbi has been exceptional. The issue is with the phones, the WiFi continues to drop on the phones.
The phones will auto-switch to 5G, but the whole idea of the household Orbi was to avoid using 5G.
Seems like there is no solution to this. From what I am reading, the Amazon Eero is a more stabile solution.
Bummer, I thought going with Netgear was a no-brainer. *sigh*
Thanks for the help.
You put the samsung/fire tablets work great.
just not the phones.Are those phones iOS devices? If so, make sure icloud relay and private mac/ip address are disabled.
Also set CTS to 2347 and Set 40Mhz Only on the RBR.
Try using manual channels. I use 1 and 40. Zero iPhone issues.
Also disable Wi-Fi Private Address as mentioned if you have iPhones. I have zero problem with mine.
Ignore the Orbi app as well right now. There is some problems going on with it currently.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
JohnVPhilly wrote:
Thank you for your help!
Firmware Version: V4.6.8.2_2.1.9
Internet Service Provider: Comcast
Cable Modem: NETGEAR Nighthawk Cable Modem with Voice (CM1150)
What is puzzling is that Windows 10/11 laptops, no issues whatsoever.
The Orbi app keeps saying Internet Online, Offline, Online, Offline
Samsung and Amazon tablets have no issues either.
Smartphones have issues using WiFi and revert to 5G.
Thank you!
