NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBK753S RBR750 Disconnects From Internet
Hi everyone. This seems to be a prevalent issue with the Orbi's. Initially, my Orbi's were rock solid, but now on the Orbi app on my phone reports Internet Offline, then Online, then Offline, then On...
Thank you for your help!
Firmware Version: V4.6.8.2_2.1.9
Internet Service Provider: Comcast
Cable Modem: NETGEAR Nighthawk Cable Modem with Voice (CM1150)
What is puzzling is that Windows 10/11 laptops, no issues whatsoever.
The Orbi app keeps saying Internet Online, Offline, Online, Offline
Samsung and Amazon tablets have no issues either.
Smartphones have issues using WiFi and revert to 5G.
Thank you!
The system appears to be working perfectly. All devices perform as desired.
Yet, the 'app' behaves erratically, reporting conditions that are obviously false.
Conclusion: I must tinker with the fully-functioning system. - Wrong.
Correct conclusion: the 'app' does not accurately display what is going on. Ignore the app.
Overall, Orbi has been exceptional. The issue is with the phones, the WiFi continues to drop on the phones.
The phones will auto-switch to 5G, but the whole idea of the household Orbi was to avoid using 5G.
Seems like there is no solution to this. From what I am reading, the Amazon Eero is a more stabile solution.
Bummer, I thought going with Netgear was a no-brainer. *sigh*
Thanks for the help.
You put the samsung/fire tablets work great.
just not the phones.Are those phones iOS devices? If so, make sure icloud relay and private mac/ip address are disabled.
