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Forum Discussion

buzzoff's avatar
buzzoff
Luminary
Apr 07, 2025
Solved

Orbi RBR40 iPhone App

Yesterday I upgraded my iPhone to 18.4 and I can no longer login to the Orbi app.  Everything works fine and I can access my router config via my browser, on my Mac, but unable to access via my iPhon...
  • buzzoff's avatar
    buzzoff
    May 27, 2025

    Thank you FURRYe38!  It works for me as well.

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Apr 07, 2025

Hello buzzoff ,

 

Welcome to the NETGEAR Community!

 

I understand that you are not able to use your Orbi App after upgrading your iOS to version 18.4. Please uninstall your Orbi app then reinstall it to resolve this issue. 

 

Best,

Kevin

Community Team

buzzoff's avatar
buzzoff
Luminary
Apr 07, 2025

Kevin,

 

I did as you suggested and have the same issue with the login timed out error.

 

Paul

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Apr 07, 2025

    Hello buzzoff, 
     

    Thanks for providing that information!

    I took the liberty to personally endorse you to our experts to further analyze this issue.

    Please monitor your email for contacts attempts from our experts in the case the require additional information. 

    Best,
    Kevin
    Community Team

    • buzzoff's avatar
      buzzoff
      Luminary
      Apr 07, 2025

      Thank you very much, Kevin!  Will keep an eye out for their response.

       

      Kind Regards,

      Paul

    • DonnaS628's avatar
      DonnaS628
      Initiate
      Apr 08, 2025

      Hi Kevin,

       

      I am experiencing the same issue with the Orbi App after downloading iOS 18.4 onto an iPhone XR. However, I have the RBR50 with two satellites. I rebooted the router several times and also deleted and reinstalled the Orbi app on my iPhone several times. The app on the iPhone detects the Orbi system but, after login with my username and password, diverts to another login that requests admin credentials. When those are entered, a box pops up saying login has timed out. I even tried different browsers (Safari, DuckDuckGo and Firefox) when opening the app. Any help would be appreciated. Thank you.

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Apr 08, 2025

        Hello DonnaS628,

         

        Thanks for providing details to the issue that you are having with your RBR50.

         

        I am sorry to hear that you are unable to access your RBR50 using your admin credentials. I took the liberty to personally endorse you to our experts to further analyze this issue. Please monitor your email for contacts attempts from our experts in the case the require additional information. 

        Best,
        Kevin
        Community Team

  • PWJ's avatar
    PWJ
    Aspirant
    Apr 29, 2025

    My iPhone 15 and Orbi RBR50 behaved the same.  Rebooting the router and re-installing the Orbi App did not help.  Then, NG asked me to fill out a survey, which I did.  Only to get this response.

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 30, 2025

      Will need to wait then for the fix. NG is aware of the issues at hand.

      • buzzoff's avatar
        buzzoff
        Luminary
        Apr 30, 2025

        We just need some feedback on the issue from NG.  I worked in tech for many years and we would always keep our customers up to date, even with bug fixes.

  • jeffr25's avatar
    jeffr25
    Aspirant
    May 15, 2025

    i am having the same issue....logon timed out, please try again with the admin dismiss