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buzzoff's avatar
buzzoff
Luminary
Apr 07, 2025
Solved

Orbi RBR40 iPhone App

Yesterday I upgraded my iPhone to 18.4 and I can no longer login to the Orbi app.  Everything works fine and I can access my router config via my browser, on my Mac, but unable to access via my iPhon...
  • buzzoff's avatar
    buzzoff
    May 27, 2025

    Thank you FURRYe38!  It works for me as well.

buzzoff's avatar
buzzoff
Luminary
Apr 07, 2025

Kevin,

 

I did as you suggested and have the same issue with the login timed out error.

 

Paul

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Apr 07, 2025

Hello buzzoff, 
 

Thanks for providing that information!

I took the liberty to personally endorse you to our experts to further analyze this issue.

Please monitor your email for contacts attempts from our experts in the case the require additional information. 

Best,
Kevin
Community Team

  • buzzoff's avatar
    buzzoff
    Luminary
    Apr 07, 2025

    Thank you very much, Kevin!  Will keep an eye out for their response.

     

    Kind Regards,

    Paul

  • DonnaS628's avatar
    DonnaS628
    Initiate
    Apr 08, 2025

    Hi Kevin,

     

    I am experiencing the same issue with the Orbi App after downloading iOS 18.4 onto an iPhone XR. However, I have the RBR50 with two satellites. I rebooted the router several times and also deleted and reinstalled the Orbi app on my iPhone several times. The app on the iPhone detects the Orbi system but, after login with my username and password, diverts to another login that requests admin credentials. When those are entered, a box pops up saying login has timed out. I even tried different browsers (Safari, DuckDuckGo and Firefox) when opening the app. Any help would be appreciated. Thank you.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Apr 08, 2025

      Hello DonnaS628,

       

      Thanks for providing details to the issue that you are having with your RBR50.

       

      I am sorry to hear that you are unable to access your RBR50 using your admin credentials. I took the liberty to personally endorse you to our experts to further analyze this issue. Please monitor your email for contacts attempts from our experts in the case the require additional information. 

      Best,
      Kevin
      Community Team

      • buzzoff's avatar
        buzzoff
        Luminary
        Apr 08, 2025

        Kevin, has there been any discussion that there is an issue with iOS 18.4 and the Orbi app?  Just curious, retired from the tech world so just like to be in the loop.

         

        Regards,

        Paul

    • jeffr25's avatar
      jeffr25
      Aspirant
      May 15, 2025

      same issue very frustrating