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buzzoff's avatar
buzzoff
Luminary
Apr 07, 2025
Solved

Orbi RBR40 iPhone App

Yesterday I upgraded my iPhone to 18.4 and I can no longer login to the Orbi app.  Everything works fine and I can access my router config via my browser, on my Mac, but unable to access via my iPhone Orbi App.  I continue to get "Logon timed out, please try again.  If this issue persists, try rebooting your device.  

 

Unfortunately, rebooting device, even my modem & Orbi, doesn't help and I continue to get the error.  I have looked up in several places and never could find an actual workaround for this problem.

 

Any help is greatly appreciated.

 

My system is:

Router:  RBR40 V.2.7.5.6

Satellites: RBS20 (2 of them) V.2.7.5.6

iPhone 15 Pro iOS 18.4

  • Thank you FURRYe38!  It works for me as well.

92 Replies

  • Yes, mine now works too. I just had to upgrade; I didn’t have to reinstall 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Work for both Local Only and Anywhere Access?

      Martinhf wrote:

      Yes, mine now works too. I just had to upgrade; I didn’t have to reinstall 

       

      • ron111157's avatar
        ron111157
        Apprentice

        Looks like v 2.45.1.1 fixed it!!   Required an update only to the app.  

        If  I select the 3 bars in the upper left side it does say I am connected via Anywhere Access (checked) and locally.