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Forum Discussion

xenon77's avatar
xenon77
Aspirant
Mar 27, 2020

ORBI RBR40 wrong device list

Hi Community, i have a real issue with device list in my Orbi Router RBR40 there is a swap between mac address and IP address in device list it is creating a lot of issues to identify devices , activ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 30, 2020

Hello xenon77, 

 

May you provide us with the current firmware version of the router along with the current Orbi app version (iOS or Android). 

 

Thanks,

Christian 

  • xenon77's avatar
    xenon77
    Aspirant
    Mar 30, 2020
    Firmware V2.3.5.32
    IOS 13.3.1

    FYI SAME issue on web interface from PC
    • xenon77's avatar
      xenon77
      Aspirant
      Mar 30, 2020
      ORBI APP VERSION
      2.4.23.1
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Mar 30, 2020

        Hi xenon77, 

         

        Thanks for confirming. And you were able to perform a factory reset on the Orbi by pressing down on the reset button for 15+ seconds? 

         

        Christian