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Orbi RBR50 setup in app gets stuck in a loop
#Orbi RBR50 Setting up Orbi RBR50 for the first time, using the app. Everything goes well. I get to the "Up and running! Your orbit is now configured" screen, click the "Next" button, and a message...
Sometimes an Orbi router gets into an unstable condition and needs to be Factory Reset.
(since you have not begun using it yet, this should cause no issues)
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
I should confess that my practice is to set up WiFi routers using a computer connected to one of the Ethernet ports and a web browser. The Orbi 'app' is really cute and Netgear almost bludgeons customers into using it, but there are a host of features that the 'app' cannot configure. I'd rather click on that tiny notice at the bottom of the screen that says, "I do not have a smart phone. Use the web app instead." (It's none of Netgear's business whether I own a smart phone or not.)
See page 25 of the User Manual:
https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
p.s. From the description, it sounds like your Internet Service Provider (ISP) device is a combination modem/router (and possibly WiFi)??? Please be aware that some users run into problems with that configuration.
Thanks for the response! I use a Mac Air, which has only a couple of usb-c ports, but I was able to dig out a circa 2012 MacBook that has an ethernet port. Using the MacBook, connecting it to the Orbi with the ethernet cable, and using the web app, I was able to set up the Orbi without any issues. So I'm all good now, and will remember not to bother with the Orbi phone app, with which I wasted a couple of hours. Using the web app was easy; while the phone app was useless. Oh well.
lastpenny wrote:
Thanks for the response! I use a Mac Air....
You can also access routerlogin.net with a browser on a mobile device that connects over wifi.
No horrid apps to get in the way.