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djhurlburt's avatar
djhurlburt
Apprentice
Jan 16, 2020

Orbi RBR50 shows offline, but has Internet access

There was a thread on this particular subject, but it is closed, so I need to reopen it. https://community.netgear.com/t5/Orbi/Orbi-RBR50-shows-offline-but-has-Internet-access/m-p/1556291   My Orb...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 16, 2020

You can't use the Orbi in AP mode as your ISP Modem doesnt' have a built in router. It's just a modem only. 

 

I would update to v2.5.1.8 on the RBS first, then RBR, then factory reset the system and setup from scratch. While the reset is happening ON the RBR, power OFF the isp modem for 30 seconds then back ON. 


Walk thru the setup wizard on the RBR with a wired PC and web browser and setup the system. Then check the Orbi app. Ensure the app is up to date as well.