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Forum Discussion
Orbi RBR50 shows offline, but has Internet access
There was a thread on this particular subject, but it is closed, so I need to reopen it. https://community.netgear.com/t5/Orbi/Orbi-RBR50-shows-offline-but-has-Internet-access/m-p/1556291 My Orb...
The same thing happened to me when I was prompted by the ORBI app to update my firmware.
(Orbi RBR50 ) then the app showed the router as a red dot but the satellite as green. It was saying that I was offline ( orbi connected remotely ) BUT I could still connect to the internet and speed was OK . Everything still worked except my google home mini.
This is where I get royally ripped off by netgear.
Because my unit is 1 year old, no further support unless you pay a $200 subscription.
Remember my problem started when I was prompted to update firmware by the netgear app.
Paid my money.
Spoke to a netgear professional.
Told me to UNINSTALL THE APP AND REINSTALL, LOG IN, PROBLEM SOLVED.
I hope nobody else out there gets ripped off.
Thanks for letting us know.
Please post about this over in the Orbi app forum as well:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Thank you.
Anielo0 wrote:The same thing happened to me when I was prompted by the ORBI app to update my firmware.
(Orbi RBR50 ) then the app showed the router as a red dot but the satellite as green. It was saying that I was offline ( orbi connected remotely ) BUT I could still connect to the internet and speed was OK . Everything still worked except my google home mini.
This is where I get royally ripped off by netgear.
Because my unit is 1 year old, no further support unless you pay a $200 subscription.
Remember my problem started when I was prompted to update firmware by the netgear app.
Paid my money.
Spoke to a netgear professional.
Told me to UNINSTALL THE APP AND REINSTALL, LOG IN, PROBLEM SOLVED.
I hope nobody else out there gets ripped off.
