NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR50 shows offline, but has Internet access
There was a thread on this particular subject, but it is closed, so I need to reopen it. https://community.netgear.com/t5/Orbi/Orbi-RBR50-shows-offline-but-has-Internet-access/m-p/1556291 My Orb...
I had the same problem and the following changed the status to Online:
1) Setup the RBR50 with a Satellite and get the firmware updated. At this stage the Orbi App will show your Internet status: Offline but you will have access to Internet (assuming your Modem has access to Internet and it's working fine);
2) Now RESET the Router and the Satellite by poking the reset button for more than 10 secods. Restart the Router and Satellite;
3) Uninstall the Orbi App and download and reinstall on your mobile. Turn off mobile data;
4) Go to Orbi App to setup the RBR50 again. This time you will see the status showing: Online
My guess, the Firmware update needs to be done before setting up the system.
Try this and share your experience. Thank you!
- Can confirm that if you are having the issue of showing offline but still having internet access all you have to do is:
RESET both router and satellite
Delete ORBI app
Reinstall ORBI app
Choose NEW SET UP
And start the process back from square one.
Something about doing a firmware update during the initial start up process messes this up. Anyway, hope this helps!I've tried this. Doesn't seem to help. My routerlogin shows everything is ONLINE and both satellites are connected; my Orbi App on my android, which I've deleted and reinstalled (then relogged in) shows the router not connected to the internet nor neither satellite connected. The routerlogin through chrome shows my upstairs satellite having 192.168.1.16 - but the app shows it as .18. SMH. Very disappointed.