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Forum Discussion
Orbi RBR50 shows offline, but has Internet access
There was a thread on this particular subject, but it is closed, so I need to reopen it. https://community.netgear.com/t5/Orbi/Orbi-RBR50-shows-offline-but-has-Internet-access/m-p/1556291 My Orb...
Can confirm that if you are having the issue of showing offline but still having internet access all you have to do is:
RESET both router and satellite
Delete ORBI app
Reinstall ORBI app
Choose NEW SET UP
And start the process back from square one.
Something about doing a firmware update during the initial start up process messes this up. Anyway, hope this helps!
RESET both router and satellite
Delete ORBI app
Reinstall ORBI app
Choose NEW SET UP
And start the process back from square one.
Something about doing a firmware update during the initial start up process messes this up. Anyway, hope this helps!
I've tried this. Doesn't seem to help. My routerlogin shows everything is ONLINE and both satellites are connected; my Orbi App on my android, which I've deleted and reinstalled (then relogged in) shows the router not connected to the internet nor neither satellite connected. The routerlogin through chrome shows my upstairs satellite having 192.168.1.16 - but the app shows it as .18. SMH. Very disappointed.