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Forum Discussion

BrianJ44's avatar
BrianJ44
Guide
Oct 08, 2023
Solved

Orbi RBR50

Orbi App 2.30.1.7 IOS installed...my RBR50 Router shows up on the APP but the 3 RBS50 Satellites do not. The device however shows all 25 connected devices. I did turn off Private WIFI address on my I...
FURRYe38's avatar
FURRYe38
Guru
Oct 08, 2023

Has a power off for 1 minute then back ON with the ISP modem and router and RBS been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on RBS, computers and rest of network.

BrianJ44's avatar
BrianJ44
Guide
Oct 09, 2023

Hi Furry e38...thank you so much for the response. I apologize I did not respond sooner as I lost my entire Wi-Fi for a day. I followed your steps and unfortunately the Orbi Router would not re-connect to the Wi-Fi. I have the Orbi Router set up in Router Mode and hooked in directly with Verizon Wi-Fi and I no longer use the Verizon modem. I ended up having to factory reset everything and it still did not work. I had a new Orbi RBR50v2 that I had purchased on sale as a backup years ago. I ended up hooking that up and everything is now working including the Orbi APP... go figure!! My question is, my 3 satellites are all updated to V2.7.5.4. Currently the new router is using V2.7.5.4. I can manually update it to V2.7.5.4 but wonder if that is what caused the problem with the old Orbi although it was working for over a year with the latest update. Your thoughts appreciated.