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Forum Discussion
Orbi RBR750 Speed Test connection failed
I have the Orbi model number RBR750 (number on the bottom of device), but the box says AX4200 RBK753S. It is the WiFi 6 robust Smart Home Tri-Band Mesh WiFi 6 system from Costco. I could not find it i...
Have Orbi WiFi 6 and have the same issue. First Day the speed test worked and now it doesn’t saying connection failed. Please help!
I ended up doing a reset and set everything up again using the same network name and password before I reset it, so all of my devices could reconnect. That fixed the problem for me and the speed test is still working.
- How did you do a factory reset? And did you need to reset the satellites to? Is it still working OK or do you anticipate the speed test will fail eventually again?
- Having same issue as all - new Orbi WiFi 6 - all set up abs testing speed successfully for first 36hrs and then the Speedtest stopped working and states “connection failed.” Have reset the routers as advised and reinstalled the app but the speed test still doesn’t work..... please help. Have had 3 chats with the help desk but got nowhere unfortunately
- I tell you - NEVER AGAIN will I get NETGEAR.
I did the reset on the phone with a net gear agent. I am sorry I don't remember the process. I would recommend calling their service team. Sorry I couldn't be of more help to you.
- Went through a length process of resetting everything with agent and Speedtest worked again, ....then after 36 hrs is stopped. So clearly there isn’t a long term fix for this issue. Can someone from netgear acknowledge there is a issue and look for a fix in the next update? Someone should let Ookla know as it reflects badly on them