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Forum Discussion
Chiefs_Fan
Jun 18, 2022Guide
Orbi RBR750 won't show any satellites
I know there are other posts regarding this issue but I have not seen any official resolutions from Netgear. I hope someone can explain the issue and provide an official solution to this issue that i...
- Jun 21, 2022
Wow, thats several revs back. No wonder.
Ya if you can get to this RBS web page to upload v.2 FW from here:
Load this version first on this RBS, Then do same on the other RBS, then update the RBR lastly. Once you update the RBR lastly, Power OFF the RBS and RBR for 1 minute then back ON with the RBR first, then RBS one at a time, they should connect. If not, you may need to factory reset the RBS and RBR and setup from scratch.
FURRYe38
Jun 21, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What browser are you using? Try MS Edge or FireFox?
Chiefs_Fan
Jun 21, 2022Guide
Firmware Version V4.6.5.14_2.0.54
AT&T ARRIS BGW210
I have tried all the browsers including your app on iPhone.
- FURRYe38Jun 21, 2022Guru - Experienced User
I recommend you update to v.2 on the RBS first, then RBR lastly. After all is updated. Power OFF for 1 minute then back ON with the ISP modem, RBR then RBS.
FYI, Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop- Chiefs_FanJun 21, 2022Guide
How do I update RBS? I can't even see those.
- FURRYe38Jun 21, 2022Guru - Experienced User
They should be seen on the RBRs web page in a web browser. Use the IP address seen there for the RBS and use that in a web browser, log in to the RBS web page then send the FW update file there. Use a wired PC or laptop for this.