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Lizabqts's avatar
Lizabqts
Aspirant
Apr 09, 2023
Solved

Orbi-rbr850 not showing devices and not network map

Orbi-rbr850 not showing devices and not network map. Did 2 reboot and a Full reset stayed the same not showing anything. I think the app is messed up.
  • FURRYe38's avatar
    FURRYe38
    Apr 10, 2023

    Any progress on this? Let us know. 
    I passed this on to NG for review yesterday. Seeing that some users have started seeing it work again. 

    Lizabqts wrote:
    Orbi-rbr850 not showing devices and not network map. Did 2 reboot and a Full reset stayed the same not showing anything. I think the app is messed up.

     

Geojos's avatar
Geojos
Aspirant
Apr 09, 2023
I had the same problem today, and fixed it.
Google play doesn't have the updated version for the Orbi app.
I just removed the app and downloaded the newest version 2.25.0.2813. Works correctly and stable.
I used apkpure since Google play doesn't have it up to date.
Lizabqts's avatar
Lizabqts
Aspirant
Apr 09, 2023
Just tried show map but no devices.
  • Geojos's avatar
    Geojos
    Aspirant
    Apr 10, 2023
    Ya I had that same problem until I got home and reset to factory, setup orbi, then backed up configuration file.
    • Lizabqts's avatar
      Lizabqts
      Aspirant
      Apr 10, 2023
      I did that and nothing. I submitted a report. Low hopes. Might be a bug on the app or needs to be updated.
      • Geojos's avatar
        Geojos
        Aspirant
        Apr 10, 2023
        The old app firmware shows -1 devices under device manager and network map never worked.
        The newer version it showed 0 devices and network map works lol