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Forum Discussion

VerneArase's avatar
VerneArase
Apprentice
Sep 28, 2020

Orbi RBR850 QoS Spped Test Fails

Anyone know how to get the speed test working on the RBR850?   Every time I try to use it it just hangs.   It's less important now that I have gigabit service, but when I had 300 mbps service...
jsrichie's avatar
jsrichie
Tutor
Sep 28, 2020

Same Issue QoS Stopped Test Fails

On going a few days.

jsrichie's avatar
jsrichie
Tutor
Mar 12, 2021

So after 6 months and 50 plus hours on the phone of going back and fourth netgear agreed to replace my system but not really. They wanted to send out only the router, system was purchased as a set. Not a single call was made to me from Netgear for troubleshooting after the first few. Ithe issues:

 Discarding the BPDU, since it is an invalid BPDU so many times a second it takes the router offline. , back online and back offline, FLAPPING Even when the router and the satellite are the only things connected the same behavior. Wired and wireless backhawl no change

 

But t was me calling yall back and today when I found out the RMA was canceled I called, and  2 more hours and still a run around. Now with out a stable working system and my RMA is no where to be found. The flapping issue is well documented and the BPDU is also clearly defined. Hoops jumped by providing each and everything that supported asked when I CALLED yall. Wireshark captures clearly show there is an issue.

 

So as a twenty plus year customer, how can I get service?. Or shall we set the last hoop on fire to see if I can jump thru?

 

and Or should I just pony up and go with Cisco?

 

 

 

 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 15, 2021

    Hello jsrichie, 

     

    Has our support team been able to follow up with your regarding your concerns?

     

    Regards,

    Christian 

    • jsrichie's avatar
      jsrichie
      Tutor
      Mar 19, 2021

      Over 60 hours on the phone on HOLD for support and so everytime calling I get transfered to another dept the issue remains:

       

      3/19/ 0915
      expert ID
      1953190
      Disconnected

       

      19432273
      trasnfered to

      19 dead air

      0937
      expert ID
      19432273

      0947. HOLD AGAIN

      • jsrichie's avatar
        jsrichie
        Tutor
        Mar 19, 2021

        AND DISCONNECTED AGAIN

         

        Well since Netgear would not like to support the product they sell,I'm DONE.

        Twenty year customer and So an hour latter and still have not gotten to any one and have had to call back 5 five.

         

        Simply the worst support for what use to be a great company.

         

        Good Bye Netgear.