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Forum Discussion
ORBI remote access
We have 3 homes and have ORBI systems in each home. Before I turned on remote access, the ORBI app would control each house once the appropriate WiFi was recognized. Is there a way to use the ORBI app...
What Orbi model systems do you have?
Are all 3 systems registered to and under your Netgear profile account?
What brand and model modems are the systems connected too?
FW version as well thats used on each system.
Do you see each orbi system in the Orbi apps menu under the 3 horizontal lines top left corner of the app?
TerryMcCoy wrote:
We have 3 homes and have ORBI systems in each home. Before I turned on remote access, the ORBI app would control each house once the appropriate WiFi was recognized. Is there a way to use the ORBI app to control all three? I turned on remote access while in one home and now I cannot access the other ORBI systems.
I have 2 ORBI RBK50 systems and one RBK20 system.
All 3 are registered and should be under my netgear profile.
One RBK50 is connected to an Assus modem, one RBK50 is connected to a Motorola and the RBK20 is connected to an ATT modem.
When I click on the 3 lines in the upper left corner of the ORBI app I only see the RBK20.
All 3 are registered and should be under my netgear profile.
One RBK50 is connected to an Assus modem, one RBK50 is connected to a Motorola and the RBK20 is connected to an ATT modem.
When I click on the 3 lines in the upper left corner of the ORBI app I only see the RBK20.
Get you get the model #s of the modems please.
Hello TerryMcCoy,
Welcome to the NETGEAR Community!
I understand you are having issues with accessing your Orbi Mesh systems from a different network.
Have you ever registered the RBR50's in your Orbi app before attempting to access those devices remotely?
Best,
Kevin
Community Team
When I set up each RBK50 I used the Orbi app. When I was in each residence, the app automatically. When in the location with the RBK20 system I turned on remote access and now when I open the app it only finds the RBK20 and its one satellite. What do I do to have the app find the RBK50 system in the house I’m in now? Do I set up a new Orbi system?
Sorry , I cut my sentence short. Before enabling Anywhere Access for the RBK20 router and satellite, the Orbi app when opened at each respective location (home) would show the appropriate Orbi Router. When in Massachusetts the app would show the Orbi system there (RBK50; first system set up), when in Alabama when I open the Orbi app on that network it finds the Orbi system in that house (RBK50; 2nd system set up) and when our NYC Apt the Orbi app would fine the Orbi system on that network (RBK20; 3rd system set up). I Now when I open the app, even though I’m on a different Wi-Fi network the app only finds the RBK20 in the NYC Apt. Also, it won’t let me disable the Anywhere Access.
Hello TerryMcCoy,
Thank you for your response!
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:Please provide this information as soon as possible!
I look forward to hearing from you!Best,
Kevin
Community Team
