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Forum Discussion
dhombesh
Jul 10, 2019Initiate
Orbi satellite showing connected on orbilogin but not in app
I have the RBK50 system which has been working well for a few months with the satellite connected to the router via wifi. My house is wired with Cat5e and today I connected the satellite to the route...
Evgizo
Jul 29, 2019Initiate
I have a the same issue with another RBS20 hard wired to the system. I am running the latest firmware on the RBK50 (V2.3.5.30), and V2.3.5.26 on the RBS20. I did some testing around the house and concluded that when the satellite is hard wired then it is part of the RBR50 (router) connection, they no longer act as individual units (i.e. offline) but simply extending the signal from the router unit if this makes sense. Therefore, everything is connected to the orbi router.
Performance wise I think it is still getting signals from the closest unit (either router or satellite) as I am still getting the same speed even when I am far away from the router. I also noticed that you are not able to identify the system through the orbi app if your mobile device is connected via a statellite, you can only access it when it is connected to the router (I run my one in AP mode). This is another way you can verify that your devices are not solely connected to the router unit.
Morever, when the satellites are hard wired, they are not able to perform a firmware update unless you put them back to statellite mode (i.e. disconnect the wire).
I think it will be nice for Netgear to fix the bug so that correct staus gets displayed, it is simply giving false information. However, I don't think it is impacting the performance.