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Forum Discussion
Orbi satellite showing connected on orbilogin but not in app
I have the RBK50 system which has been working well for a few months with the satellite connected to the router via wifi. My house is wired with Cat5e and today I connected the satellite to the route...
I have a the same issue with another RBS20 hard wired to the system. I am running the latest firmware on the RBK50 (V2.3.5.30), and V2.3.5.26 on the RBS20. I did some testing around the house and concluded that when the satellite is hard wired then it is part of the RBR50 (router) connection, they no longer act as individual units (i.e. offline) but simply extending the signal from the router unit if this makes sense. Therefore, everything is connected to the orbi router.
Performance wise I think it is still getting signals from the closest unit (either router or satellite) as I am still getting the same speed even when I am far away from the router. I also noticed that you are not able to identify the system through the orbi app if your mobile device is connected via a statellite, you can only access it when it is connected to the router (I run my one in AP mode). This is another way you can verify that your devices are not solely connected to the router unit.
Morever, when the satellites are hard wired, they are not able to perform a firmware update unless you put them back to statellite mode (i.e. disconnect the wire).
I think it will be nice for Netgear to fix the bug so that correct staus gets displayed, it is simply giving false information. However, I don't think it is impacting the performance.
I have obseved different results to your experience with devices all showing connected to the router if you satellites are wired. I see the have seen the devices connected to the satellites in both the Orbi app and orbi login. Then when I added a third satellite, I started seeing the satellites showing as "offline" in the Orbi app and not devices connecting to them. What makes me believe that the satellite is offline is the signal strength of devices close to the satelline are the same when the satellite is powered or not and that the device shows as connected to the router in both the app and the orbi login. I am going to try a full factory reset on all my devices tomorrow when no one else is in the house to see if the problem clears up.