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Forum Discussion

dhombesh's avatar
dhombesh
Initiate
Jul 10, 2019

Orbi satellite showing connected on orbilogin but not in app

I have the RBK50 system which has been working well for a few months with the satellite connected to the router via wifi. My house is wired with Cat5e and today I connected the satellite to the route...
Dmag2's avatar
Dmag2
Tutor
Apr 25, 2020

I have obseved different results to your experience with devices all showing connected to the router if you satellites are wired. I see the have seen the devices connected to the satellites in both the Orbi app and orbi login. Then when I added a third satellite, I started seeing the satellites showing as "offline" in the Orbi app and not devices connecting to them. What makes me believe that the satellite is offline is the signal strength of devices close to the satelline are the same when the satellite is powered or not and that the device shows as connected to the router in both the app and the orbi login. I am going to try a full factory reset on all my devices tomorrow when no one else is in the house to see if the problem clears up.

MotoDC's avatar
MotoDC
Tutor
Jun 04, 2020

I'm seeing the same issue you report, i.e. 2 wireless sattliets online, but the third (wired) is offline. Also, I happen to be using them in AP mode (not router mode) in case that makes a difference.

 

Only other setting I can think may impact this is that I have "daisy chain" disabled.

 

  • MotoDC's avatar
    MotoDC
    Tutor
    Jun 04, 2020

    Internesting... a little more digging and I found the IP address of teh wired sattelite on my network. I was able to login via a webbrowser (not app) and it does show online with clients directly connected.

     

    Also, I was able to login to the web interface of the router... there is shows three sattelites. It appears this maybe an app limitation rather than an orbi error.

     

    Hope yours is the same!

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 05, 2020

      Hello MotoDC, 

       

      May you provide us with the model number of your router, current firmware version your router is on, and the current app version you ave install on your phone (iOS or Android).

       

      Thanks,
      Christian 

      • MotoDC's avatar
        MotoDC
        Tutor
        Jun 06, 2020

        Christian_R 

         

        Well... thanks for asking about this, because after I went into the interface, I think the one wired sattellite device may not be working as I expected.

         

        (screen shots linked below) 

         

        In short, the app shows its offline, the router web interface shows its online.

         

        When I jump to the wired sattelite web interface directly it appears to show its offline. Although it's not clear if the wired uplink connection is down or it's just reporting that the uplink isn't a wireless one. As a comparision Here is a view of a wireless satelite connected and verified to have wireless clients connected.

         

        I did confirm there are no connected clients on the wired sattelite via its web interfaces. When its in wireless mode it usually does have a few clients (xbox, a tv, and a remote).

         

        Shoot... back to step 1 I guess....

         

        Model config consists of:

        - RBR20 - v2.3.5.30 (From an AC2200 kit)

        - 2x wireless RBS20 - V2.3.5.30

        - 1x wired RBS20 - V2.3.5.30

         

        App details:

        - iOS (iPhone) 2.5.2.1

         

        Other details:

        - Wifi operating in AP mode

        - Daisy Chain is disabled