NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jkitch21's avatar
Jkitch21
Aspirant
Jan 16, 2023

Orbi Satellites not detected on Orbi app

App shows 0 of 2 satellites.  Checking directly with the router, it shows 2 satellites are connected.  Network Map on the App, shows both satellites.  Backhaul status, good on both.   App also show...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jan 16, 2023
Jkitch21 wrote:

App shows 0 of 2 satellites.  Checking directly with the router, it shows 2 satellites are connected.  Network Map on the App, shows both satellites.  Backhaul status, good on both.

 

App also shows both Orbi Satellites as inactive on App, devices.

Maybe it's because Monday is a federal holiday, but this seems inconsistent:

  • App shows 0
  • App shows both

When I bring up the Android Orbi app, satellites appear in only one place, the Network Map.  They do not appear under "Device Manager" (because  they are not devices. They are satellites.)