NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Satellites not detected on Orbi app
App shows 0 of 2 satellites. Checking directly with the router, it shows 2 satellites are connected. Network Map on the App, shows both satellites. Backhaul status, good on both. App also show...
Any progress on this?
Jkitch21 wrote:
App shows 0 of 2 satellites. Checking directly with the router, it shows 2 satellites are connected. Network Map on the App, shows both satellites. Backhaul status, good on both.
App also shows both Orbi Satellites as inactive on App, devices.
Rebooting DID NOT FIX THE ISSUE.
Rebooting Iphone DID NOT FIX THE ISSUE.
Synching satellites DID NOT FIX THE ISSUE.
Power cycling router DID NOT FIX THE ISSUE.
Power cycling satellites DID NOT FIX THE ISSUE.
App version 2.22.0.247
Firmware V6.3.6.4
Tried calling support and chat. Chat, you are 2nd in line, forever. Calling....on hold, forever.
Big house, so checking status to ensure network is up is pretty important. App should show actual status.