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Forum Discussion
Fritzsche0529
Sep 12, 2020Apprentice
Orbi SpeedTest not working on iOS app.
The SpeedTest on the Orbi iOS app is not working. It worked for about a week after I purchased and installed the Orbi (about 3 weeks ago), then stopped working. The firmware version is V3.2.16.6. ...
rmakin
Sep 13, 2020Guide
You're not alone Fritzsche0529. I'm (Mike) having the same problem with the Orbi iOS app. I installed the RBK753S, and the app, on 8/28/20. The SpeedTest worked fine on the app until about 9/10/20. I have rebooted the router and modem (several times) and have gone through a complete new installation setup. SpeedTest still doesn't work and says 'Connection Failed'. I've also tried to run the SpeedTest on the Configuration Website and it doesn't work now either; it did before. RBR750 Firmware is V3.2.16.6_1.4.4. IOS app Firmware is V3.2.16.6. Additionally, the app keeps oscillating showing internet Online and then Offline. When it says Offline, the RBR750 has a pink dot on the app Network map, but there is no lighted band showing on the actual RBR750. I am using an iPhone XR and a late 2015 iMac running Catalina. Any suggestions from NetGear, or others, to fix this?
Fritzsche0529
Sep 14, 2020Apprentice
Misery loves company, I guess. I haven't gotten any solutions from Netgear yet. If they follow up with any type of solution, I'll pass it along.