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Forum Discussion
Orbi Web Page and Orbi app Access Status
ALL USERs: NG is aware and is working on fixing the problem currently with users having problems accessing the system using Orbi app and web page with a browser. Please be patient.
In mean time...
For Orbi app users and Apple iOS devices.
I happened to find that the following setting was disabled on my iPhone just now. After enabling it, Orbi app finally re-connected to my Orbi system after not being able to this past week or so.
On the iOS device: Go into Settings and scroll all the way down until you see ORBI in the list and select it.
Find the Local Network entry under Allow Orbi to Access. If you see the slider button in the left position, this is disabled. Slide the button the right to enable this feature.
Close the Orbi Settings window.
Open the Orbi app. You should be able to log into the Orbi system.
The app may re-direct you to log into the NG user account, do this as well. Then you'll be connected to the Orbi system fully.
Hope this works for you.
For Orbi 7 and 8 series FW issues:
Seems to help get Web page and Orbi app access working again.