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john14nine's avatar
john14nine
Follower
Aug 24, 2020

Orbi

I am trying to setup my Orbi via the app and after it sets the satellite up it says Orbi Not Found.  I have tried all the Still Having Issues suggestions and it still won't complete the setup.  I had to connect via computer to complete the setup.  The problem is I don't have all the features now with the App due the setup not being completed on the App.  I don't have speed check or device list or anything regarding parental control setup.  I am very disappointed in the App setup.  Can someone help me please?

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 31, 2020

    Hello john14nine, 

     

    May you provide us with the following info for us to check further.

     

    Router Model:

    Firmware Version:

    Orbi App Version: (iOS or Android)

     

    Thanks,

    Christian