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Forum Discussion
gribeiro
May 13, 2023Aspirant
orbisetup refusing to connect
Since 1 day ago I detected some strange behavior on my network, tried to access the setup on Orbi app, no success. Tried the orbisetup.net also without success. Tried adding as a new system, no. And l...
- May 17, 2023Hey, just left a 100 minutes call with Netgear support team. It's working now. The solution was:
Keep the reset button pressed 30 seconds, while still keeping it pressed turn the router off and keep it without energy for other 30 seconds, then turn it on again always keeping the reset button pressed, and for another 60 seconds keep it always pressed. Only then, release it. It's finally working now. Thanks!
gribeiro
May 14, 2023Aspirant
Hi, thank you but tried before the 192.168.1.1 but it says it can't connect to it. Tried with Android Chrome and Edge via WiFi, Windows Chrome and Edge via WiFi and cable. No success
gribeiro
May 14, 2023Aspirant
Browser says 192.168.1.1 refused to connect
Just to make sure things are fresh, I've deleted the stored values for the admin password.
Just to make sure things are fresh, I've deleted the stored values for the admin password.
- CrimpOnMay 14, 2023Guru - Experienced User
please confirm the gateway IP address. Is it 192.168.1.1?
- gribeiroMay 14, 2023AspirantRight, 192.168.1.1 for gateway and DNS. Thank you.
I've just rerun factory reset (now on router and satellites, just in case), then tried all again, including via cable with a laptop. I can find the modem IP and setup page, but can't get the router's.- CrimpOnMay 14, 2023Guru - Experienced User
What happens when a browser opens 192.168.1.1?
- Connection "times out"?
- A box pops up asking for user name and password?
- or.....?