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Solved
orbisetup refusing to connect
Since 1 day ago I detected some strange behavior on my network, tried to access the setup on Orbi app, no success. Tried the orbisetup.net also without success. Tried adding as a new system, no. And l...
- Hey, just left a 100 minutes call with Netgear support team. It's working now. The solution was:
Keep the reset button pressed 30 seconds, while still keeping it pressed turn the router off and keep it without energy for other 30 seconds, then turn it on again always keeping the reset button pressed, and for another 60 seconds keep it always pressed. Only then, release it. It's finally working now. Thanks!
What happens when a browser opens 192.168.1.1?
- Connection "times out"?
- A box pops up asking for user name and password?
- or.....?
I receive, all the time, ERR_CONNECTION_REFUSED
- But I have access to the modem setup page at 192.168.100.1
- Yeah, sad this. Thank you for the insights, meanwhile I tried a couple of other scenarios trying to isolate variables but always get to the same place. I've opened a ticket, let's see how they respond to it. Any last recommendation on how to proceed with RMA (sorry for keep bothering)?
I have never done an RMA with Netgear, but.................
I would start by logging into https://my.netgear.com , select the product, then at the bottom of the next page select, Request Hardware Support.
- Thank you, now I see it. Just did it. All very appreciated.
- Hey, just left a 100 minutes call with Netgear support team. It's working now. The solution was:
Keep the reset button pressed 30 seconds, while still keeping it pressed turn the router off and keep it without energy for other 30 seconds, then turn it on again always keeping the reset button pressed, and for another 60 seconds keep it always pressed. Only then, release it. It's finally working now. Thanks!
gribeiro wrote:
Keep the reset button pressed 30 seconds, while still keeping it pressed turn the router off and keep it without energy for other 30 seconds, then turn it on again always keeping the reset button pressed, and for another 60 seconds keep it always pressed. Only then, release it. It's finally working now.That is what is known as a "recovery reset".
Standard strategy for recalcitrant devices.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
gribeiro wrote:
Hey, just left a 100 minutes call with Netgear support team. It's working now. The solution was:
Keep the reset button pressed 30 seconds, while still keeping it pressed turn the router off and keep it without energy for other 30 seconds, then turn it on again always keeping the reset button pressed, and for another 60 seconds keep it always pressed. Only then, release it. It's finally working now. Thanks!
